Today Is A Sad Day….

There are many that will be able to sympathize with me today. It is definitely a sad day. My coffee maker, a popular brand that will remain unnamed, has bit the dust. Because of the size of part I need, very small yet very important, I called customer service to purchase one. The coffee maker was only purchased two years ago so it’s not that old. The part I need is a silicone gasket that surround the piercing needle to ensure a seal is created. I was informed that the coffee maker is no longer being manufactured and they have no seals….seriously you may as well have cut off my leg! Then I was told they would sell me a new one at 20% off the price. When I refused the offer the customer representative went on to apologize and offer me two boxes of 44 count coffee…. ok now call me crazy, but, I called to purchase a part for my coffee maker that is not working, and I’m offered coffee for it? I like to think of myself as a rational and common sense kind of person, but where does that make sense!! I started laughing and said unless you’re going to give me a machine that works the coffee is useless to me. Green mountain you need to tell your reps that they don’t have to stick to the script in front of them that sometimes a little brain work is necessary. I sat for a few hours looking at the part after and because I have experience with injection moulding I discovered the part separated at the knit line. I’m not one to be discouraged easily, so I figured that maybe a little Krazy Glue might work. It was delicate surgery lol. I got it glued back together then let it sit to dry. I’ve been able to make 5 cups so far. At least it will give me time to explore and compare new ones. But every time I make a cup I’m always wondering with apprehension, will this cup be the last!?!?

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